The HR Dept

Improving the customer payment process for a nationwide network of franchises.

The HR Dept offers personalised advice and support on human resources issues such as health and safety, performance management and disciplinary processes.

The company works on an outsourced basis with small businesses that require corporate-level HR expertise, removing the need for a dedicated in-house team. With a network of franchises across the UK and Ireland serving 6,000 SMEs, each HR Dept franchise owner has their own set of customers that they need to collect payments from.

Prior to working with London & Zurich, The HR Dept had not had a Direct Debit provider, but identified a need for more efficient payment collection for its central office and franchisees. It was established that a Direct Debit payment solution would reduce aged debt, while being able to update payments for a customer would save them having to do it via their bank, preventing unnecessary delays.

The Ideal Direct Debit Solution

Since working with London & Zurich, The HR Dept has felt the benefit of our specialist Direct Debit service. “London & Zurich’s Direct Debit solution is user-friendly and cost-effective to use, and has really helped our network of franchisees,” says Rory Lawton, Operations and Support Manager at The HR Dept. “It has ensured payments come in regularly and on time, improving cash flow and saving time and money chasing unpaid invoices, which has allowed the company to run more smoothly and cost-efficiently.”

Alongside a simple, streamlined Direct Debit service which allows companies to more easily manage their payments – improving cash flow and reducing wasted work hours – London & Zurich offers a host of additional benefits. Our ethos centres on developing a close relationship with our clients, and we pride ourselves on providing a personalised service designed to suit each company’s specific requirements. An account manager is assigned to every client to ensure their needs are met to the highest possible standard.

Cost-Effective Payment Services

London & Zurich’s fair and flexible pricing structure allows us to provide a service which fits your requirements and falls within your budget. Our service also includes bespoke training during the set-up process to ensure your staff are familiarised with the system quickly and easily. Unlike many other companies which rely on automated chatbots and online support, our team of experts is always on hand to provide advice and assistance over the telephone, ensuring your company runs as efficiently as possible.

Please get in touch to find out more about our Direct Debit service and how it could benefit your company.